Mayweather vs. McGregor is over, but Showtime is about to be involved in another fight.
A fan is suing the cable company and pay-per-view distributor because he was unable to watch the boxing match Saturday night on Showtime’s app due to streaming issues, according to the U.S. District Court in Oregon’s official documents. The Hollywood Reporter was the first to report the news.
The class action allegation complaint, which was filed on the behalf of Zack Bartel, states that Bartel purchased the stream for $100 on Showtime’s app and all he got was “grainy video, error screens, buffer events, and stalls.” The complaint, which was penned by attorneys Michael Fuller and Mark Geragos, contained screenshots demonstrating Bartel’s issues.
“At the same time defendant’s system was unable to stream the Mayweather fight in HD, plaintiff was able to watch other streaming services on YouTube and Netflix in crystal clear HD, as usual,” the complaint read. “Plaintiff took a speed test of his Internet just to make sure the issues weren’t being caused by a bad connection.”
In a statement sent out Monday, Showtime said it would issue refunds to those who bought the fight, but could not watch it. The statement said that there were only a “very limited number” of people contacting them saying they could not watch the bout.
“Refunds are handled at the point of sale,” Showtime spokesperson Chris DeBlasio said. “While we have received a very limited number of complaints, we will issue a full refund for customers who purchased the event directly from Showtime and were unable to receive the telecast.”
Showtime released a statement Saturday night saying that the main event from Las Vegas between Floyd Mayweather and Conor McGregor would be “slightly” delayed due to pay-per-view issues. UFC Fight Pass, which was also streaming the mega event, faced issues, too, and many people — including UFC fighters — complained on social media about not being able to watch on that platform.
The lawsuit is alleging unlawful trade practices and unjust enrichment against Showtime.
Bartel’s lawyers are asking for “actual, statutory, and punitive damages, interest, and reimbursement of fees and costs.” The complaint states that Bartel and any other plaintiffs part of the class action suit are “entitled to recover actually damages or $200 statutory damages, whichever is greater.”
“Instead of being upfront with consumers about its new, untested, underpowered service, defendant caused likelihood of confusion and misunderstanding as to the source and quality of the HD video consumers would see on fight night,” the complaint reads. “Defendant intentionally misrepresented the quality and grade of video consumers would see using its app, and knowingly failed to disclose that its system was defective with respect to the amount of bandwidth available, and that defendant’s service would materially fail to conform to the quality of HD video defendant promised.”